1. Our Approach
Your privacy is important to us. This Privacy Policy outlines how Coco Notes and Reminders, Inc ("we", "our") explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
High level points:
- When you use Coco ("Services"), we collect data including your name, phone number, and all context from message exchanges between you and Coco. When you open any https://textcoco.com page, we may collect your IP address.
- Keeping your conversations with Coco private is our top priority. We have strict control over the use and access to user data. We will never sell or share your data for advertising or marketing reasons.
- Coco may come up with incorrect facts, events, or content. You should always double-check information Coco generates and/or speak to a professional.
- You agree to our Terms of Service and to follow our Acceptable Use policy. When conversing with Coco, you may not attempt to get it to discuss harmful, abusive, or illegal topics. You may not attempt evade our security, learn about Coco's algorithms, prompts, models, or source code. Your account may be terminated and deleted if we encounter such activity.
- You are not permitted to use Coco if you are under the age of 13.
2. Information We Collect
We collect the following types of information:
Account information: Information that identifies you personally, such as your WhatsApp display name, phone number.
Message Interactions: Information and metadata of any message you send to Coco, or Coco sends back to you.
Usage Data: Information about how you access and use the website, such as your IP address, browser type, operating system, referring URLs, and information on your interactions with our website.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.
3. How We Use Your Information
We use the information we collect for the following purposes or as otherwise described at the time of collection.
Provide our Services: We use personal information to provide, maintain, and operate our services. It is used to perform our contractual obligation we define in our Terms of Service.
Communicate with you about our Services: We use personal information to respond to your requests, provide customer support, send reminders, security alerts, and other administrative messages related to your account.
Improve and Personalize our Services: We use personal information to troubleshoot and personalize your interaction with Coco.
4. Sharing Your Information
We may share your information with third parties in the following situations:
- With service providers who perform services on our behalf. Service providers include OpenAI, Microsoft Azure.
- With Google, for the purpose of Google APIs to show you relevant information from your calendars. Our use and transfer of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
5. Security and Protection of Personal Information
We employ various security measures to help protect your personal information from unauthorized use or access. This includes limited data collection, encryption, regular updates, web security protocols, and additional authentication methods like one-time passwords or multi-factor authentication. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Data Protection Rights
Depending on your location, individuals in the EU, the UK, and across the globe may have the following rights regarding your personal information:
- The right to access – You have the right to request copies of your personal information.
- The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
- To request access, corrections, or deletion of your personal data, please contact info@textcoco.com via email using the provided contact details. We aim to respond as soon as possible. If unable to do so within thirty-one (31) days, we'll notify you over email.
7. International Data Transfers
We are continuing to iterate on our Services, and this Privacy Policy will need to be updated. Please be aware that we reserve the right to modify this Privacy Policy at any time.
8. How to Contact Us
Responsible entity. Coco Notes and Reminders, Inc is the entity responsible for the processing of personal information under this Privacy Policy (as a controller, where provided under applicable law).
Please reach out to the team at info@textcoco.com if you have any questions or concerns pertaining to this Privacy Policy.